Refund policy

Return & Refund Policy for Ilyvium

At Ilyvium, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

We offer a [14-day / 30-day] return policy, which means you have [14 / 30] days after receiving your item to request a return.

2. Eligibility Criteria for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must be in its original packaging with all tags attached.

  • You will need to provide the receipt or proof of purchase (Order ID).

3. Non-Returnable Items

Certain items cannot be returned due to hygiene or practical reasons, including:

  • Perishable goods (e.g., food, plants).

  • Personal care / hygiene products.

  • Gift cards or downloadable software.

  • Items on final clearance sale.

4. How to Start a Return

To initiate a return, please contact us at [ilyvium707@gmail.com].

  • If your return is accepted, we will send you instructions on how and where to send your package.

  • Items sent back to us without first requesting a return will not be accepted.

  • Return Shipping Cost: Customers are responsible for paying their own return shipping costs unless the item arrived damaged or incorrect.

5. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right immediately (free replacement or full refund).

6. Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved or rejected:

  • If approved, your refund will be processed back to your original payment method within 5–10 business days.

  • Please note that your bank or credit card company may take additional time to post the refund to your account.

7. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

  • Email:  [ilyvium707@gmail.com]

  • Business Hours: [Mon–Sat, 9 AM – 7 PM]